Customer Story - Sentry

OPTIMIZE RESULTS SUCCESS STORY

About Sentry Management

Sentry Management is a leader in property management, offering accounting systems, expert community managers and advanced technology. With more than 40 offices in 20+ states, It has supported 6,000+ homeowner and condominium associations nationwide.

Sentry considers its service level as directly related to the sophistication of its technology. As a result, it invests in continual improvement of digital and automated tools to help managers and customers effectively and efficiently serve their communities. From its CommunityPro® administrative, operational and financial platform, it has expanded to offer apps and websites.

Industry

Real estate

Company Size

500-1,000 employees

Accelerance Partner Location

Argentina

Partner Developers Engaged

Partner Technologies & Services

Microsoft Azure Cloud, HTML, custom software development, project management, and team building and management.

CLIENT GOALS

Sentry recognized the need to up their game to become a product factory, and they saw an opportunity to add outsourcing into their model.

NEEDS & CHALLENGES

Sentry was preparing for a major platform build. It would require the IT team to expand capacity and to enhance internal software development practices.

Sentry's future ability to serve customers depended on having an internal product factory to produce state-of-the-art online communications and management sites. They also needed to embed internal capabilities for staffing, onboarding and managing larger scale teams. Sentry needed 1) a perfect-fit software development outsourcing partner to scale their team and 2) an expert software consultant to help embed new and improved competencies.

THE SOLUTION

Accelerance deployed its full suite of consulting services to meet Sentry's resourcing and upskilling goals. Our expert consultant designed a custom solution that

Provided three partner options through our Rapid Referral® matching process, referring a team in Argentina that met Sentry's exact business requirements and specialized technical skills for its new platform.
Facilitated an Align workshop session that taught Sentry how to onboard, integrate and manage new development members in a blended organization.
Delivers ongoing coaching through the Optimize consulting service to mature Sentry's competencies in software development life cycle practices and project management.

RESULTS

Sentry gained the internal bench strength and management skills to operate a true internal software product factory by

Quickly growing the development team to 20, adding QA engineers, business analysts, a project manager, full-stack developers, designers and HTML developers.
Implementing new practices to onboard and best manage new team members to a hybrid team, allowing for fast scaling of skills and headcount.
Increasing productivity and quality of programming for faster innovation and feature deployment for its growing product suite.

Insights

Getting informed for smart outsourcing partner decisions begins here.

Explore industry trends and gain new insights with our reports, articles, and papers.

March 6, 2023 / Lisa Morrell

ChatGPT Series Part 2: Q&A on the Disruptive Power of Conversational AI

This is the second of a two-part series exploring the latest trends in conversational AI.

It took Netflix nearly ten years to amass 100 million users. Instagram took around two years to get there. ChatGPT, the conversational AI tool from OpenAI, reached the same milestone two months after its launch.

For the first time in years, we have a technology with genuine paradigm-shifting potential.Beyond the media hype and ChatGPT-fueled memes, we are seeing clear evidence of how these artificial intelligence tools, drawing on large language models, will change how millions of people do their work and access information.

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