ServiceCentral Technologies, Inc provides hosted solutions for reverse logistics and service management. Established in 1991, ServiceCentral has refined their software over 20 years and develops two major software products:
ServiceCentral was outsourcing most of their software development to a great team in St. Petersburg, Russia. The relationship had been working well for over 12 years, But when their largest client asked them to find development options outside of Russia, ServiceCentral had to search for a new software outsourcing provider.
The request was timely though. ServiceCentral was already starting to recognize a need more software development capacity. The recently acquired RepairQ solution meant that a second product roadmap had to be managed, and the application had to be perpetually maintained.
ServiceCentral engaged Accelerance to provide the critical consulting services needed for software outsourcing planning and global partner selection.
To move ServiceCentral into a new, successful rhythm with an additional outsourcing team, Accelerance coached ServiceCentral through the first three phases of our Software Outsourcing Methodology:
We took ServiceCentral through an examination of the key attributes necessary to successfully integrate new software development outsourcing team:
Using the criteria we developed above, Accelerance led ServiceCentral through our rapid, unparalleled partner selection process. ServiceCentral was abie to to confidently choose from dozens of qualified Accelerance Certified partners.
Then, after ServiceCentral had chosen a qualified new outsourcing partner, we ensured that all stakeholders began their relationship well by leading all the parties through our Align Workshop onboarding exercise.
As a result of partnering with Accelerance, ServiceCentral has a new Brazilian nearshore outsourcing partner. ServiceCentral has all the economic benefits of software outsourcing and the logistical benefits in working with a team in complementary time zones. The team possesses all the English language skills, technical skills, and capacity to scale that ServiceCentral needs.
The preparations made in the Accelerance Align Workshop established the necessary groundwork for ServiceCentral to coordinate efficiently with the new outsourcing partner.
“With Accelerance, we accomplished we thought would take hundreds of hours in just a few days.”
Jeff Foster, CTO | Service Central
Maybe your company has some experience with software development outsourcing, but new circumstances force the need for a new partner. Accelerance provides experienced technical leadership to guide your company in planning an outsourcing relationship, selecting an outsourcing partner, planning your software development roadmap, and even managing your next software development initiative.
Accelerance is the world’s leading authority on global software development. Talk to one of our experts for software outsourcing consulting or custom software development services.Talk to an Expert