Positive outsourcing engagement reaffirms clients belief in outsourcing as a solution.
CSG International delivers business-critical software systems and services for communications and entertainment providers. Solutions provided include; customer engagement, customer relationship management, offer and order management, billing, and workforce management solutions.
CSG International wanted to improve upon customer engagement, offer and order management, billing and workforce management solutions.
Needs & Challenges:
CSG had previous experience with outsourcing, but with a bad outcome and therefore an understandable apprehension to try it again. However, their needs were great and they were trustful in our process to help them find:
Accelerance understood the needs and challenges ahead. CSG International needed the right guidance, the right partner and the right relationship management to be confident and relieved in this situation. Accelerance selected a Certified Partner in Mexico who:
The partnership is expected to last for years and has renewed CSG’s confidence in software outsourcing as an effective development strategy.
Industry: Ecommerce, Real Estate, Banking
Company Size: 1,000-5,000
Services: Automation Testing, Manual Testing, SCRUM Master, TQS, Program Manager, JAVA, .NET, Python, Front-end, Xamarin, ReactJS, MEAN, Android, iOS, CRM, PHP, C++, AWS
Developers Engaged: 40