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Must-Read Guide
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2025 Global Software Outsourcing Rates and Trends GuideDon't get left behind—discover the latest rates and strategies for success in the global software development outsourcing market in 2025.
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Resources
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Our Resources
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New eBook
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The True Cost of Software DevelopmentHidden costs can wreck your budget. Our new eBook breaks down the true cost of outsourcing—get your copy to stay ahead.
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Stop Chasing Low Hourly Rates: Unlock the True Value of Offshore DevelopmentReduce development costs without compromising quality.
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Unlock Offshore Success with Accelerance AlignDiscover how Accelerance Align helps businesses overcome software outsourcing challenges through expert guidance, cultural integration, and tailored strategies.
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About
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About Accelerance
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Our History
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Accelerance: Our HistoryThere's great talent everywhere and great teams everywhere, which is the basis of the Accelerance model.
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Software Without Borders
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New Episode Every Week!Tune into our podcast Software Without Borders, the essential listen for technology leaders and business owners in the software sector who crave insights from the industry’s top minds.
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Andy's Book
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Synergea: A Blueprint for Building Effective, Globally Distributed Teams in the New Era of Software DevelopmentPeople are first and locations are secondary when it comes to software development success.
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Customer Stories
Experience the success stories of customers who entrusted us and our certified partners.
See how we've advised companies like yours to beat challenges and
seize opportunities through software outsourcing.
Improving Skills Management Software Firm
Significant growth in efficiency and satisfaction rate.
Overview
As a leading provider of skills management software, this company has established a strong presence in over 75 countries.
Their software solutions cater to clients operating in complex and dynamic environments, including industries such as energy, manufacturing, field service, and healthcare.
They help companies worldwide by improving efficiency and empowering them to manage their workforce's skills effectively.

Industry
Professional, Scientific and Technical Services
Challenges
The client faced a critical need to enhance their IT solutions for their clients, focusing on expediting the resolution of customer-facing tickets.
They sought IT consulting services not only to address existing issues promptly but also to proactively prevent their recurrence. Additionally, there was a necessity for comprehensive client training on the software.
Solutions
Our partner’s dedicated team delivered unmatched support tailored to their specific requirements. From efficient troubleshooting to proactive maintenance, they ensured seamless system operations, minimizing downtime and optimizing productivity. The implementation of infrastructure monitoring proved instrumental in averting problems before they reached clients.
Results
140% increase in client-facing ticket turnover.
The significant growth shows that clients are very satisfied, as the satisfaction rate has been increasing.
Technologies and Tools:
Zendesk: This efficient ticket management system allowed us to effectively handle client inquiries and support issues.
Jira helped track and solve issues quickly, ensuring prompt resolution for clients with its efficient issue tracking tool.
Dynatrace: They employed Dynatrace for comprehensive infrastructure monitoring, enabling us to proactively identify and address any performance or stability issues, minimizing disruption and downtime.
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