Software Outsourcing Readiness
India is the world’s largest democracy, with a population of 1.38 billion – by 2028, it’s predicted to overtake China as the most populated country in the world. Well-established as a global marketplace, India remains the leading destination for IT outsourcing, and is diversifying from its traditional base in customer call centers, internal help desk support and business process outsourcing to develop innovations in blockchain and artificial intelligence.
India accounts for roughly 80% of the market for IT outsourcing, thanks to its large and well-educated English-speaking population. Many US universities now accept Indian exchange students whose understanding of Western culture and business practices ease many of the communication challenges experienced when software outsourcing to India began in the mid-90s. In the first quarter of 2020, India overtook China as Asia’s top destination for venture capital investment in fintech. Edtech is also expected to remain a hot sector, in addition to autotech, healthtech related to fitness, and gaming.
Hindi and English are India's official languages, the legacy of a century under British rule. Most software engineers speak English, but accents may present a challenge.
India has lost its title as the world’s fastest growing major economy due to the impact of the coronavirus pandemic and nationwide lockdown, with a contraction projected for the first time since 1980 as the number of COVID-19 cases surge past one million. The World Bank’s Global Economic Prospects report, released in June, found the pandemic would take an especially heavy humanitarian and economic toll on countries such as India with widespread poverty, deficient public health and medical resources, and weak social safety nets.
The opening months of 2020 were marked by civil unrest between the majority Hindu population and minority Muslims. In its 2020 Democracy Report, the V-Dem Institute at the University of Gothenburg in Sweden describes India as “on the verge of losing its status as a democracy due to the severely shrinking space for the media, civil society, and the opposition under Prime Minister [Narendra] Modi’s government”. Modi has a close political relationship with US president Donald Trump, who visited India in February.